How to deal business's negative reviews on Google?
Research shows that 82% of customers read online reviews before visiting a store. Since Google is the preferred review site for 74% of consumers, this means that negative reviews and the number of negative reviews are likely to influence a customer's decision.
Every company wants positive feedback, but the truth is that customers with poor experiences are more likely to write online reviews, follow Google reviews, and delete or reply to negative reviews that are detrimental to your business. It's the customer service team's job.
In this article, we'll analyze how to remove negative Google reviews, and what to do if you can't?
One of Google's Negative Review Responses: Complaint to Google
If a customer, competitor, or the trustee of the first two leaves a malicious review or one star, as long as the content violates Google's rules, you can complain to Google and ask for the review and the star to be withdrawn. If you are not familiar with the process or do not have time to prepare the materials, please contact us and we will be happy to clear your injustice.
The Second Way to Deal with Negative Comments on Google: Reply to Customer comments
A small number of negative reviews will increase the authenticity of all reviews and star ratings, and prospective clients who read reviews know that not everyone will be satisfied. If the negative review is real, it is recommended that the merchant reply in time and explain the actual situation accordingly, focusing on being sincere, focusing on solving the specific problems of customers, and not shirking responsibility. Think about it when you reply, not only people who leave bad reviews are watching, but more importantly, the reply is to let more potential customers eliminate their concerns and become new customers. A good negative review response will make readers think that things are handled in a reasonable way, and they will have a better understanding of your business.
We will release specific operation examples for comment replies as soon as possible so that you can use these example sentences to respond to different situations according to the different situations of the company.
The Third way Google Deals with Negative Reviews: Increasing Positive Reviews
When a merchant receives negative reviews or malicious reviews one after another, the star rating of the merchant's Google reviews will be lowered. If the positive reviews (4 or 5 stars) are continuously increased, the overall star rating will be increased. We are not in favor of buying fake positive reviews, because in the long run, there are risks in cheating, but we use good methods to collect positive reviews. If you have any needs in this regard, please contact us.